PG&E Help Center
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- I reset my password, but I still can’t sign in. Why?
- How do I go back to paper bills?
- Why are my winter bills higher than previous months?
- Where can I find and download a copy of my current bill?
- Where can I find and/or download a copy of my old bills?
- How do I make changes to my bank or credit or debit payment account?
- How do I know if I am eligible to receive financial assistance?
- How do I start service as a residential customer?
- My service has been shut off. How do I get it restarted online?
- I’m a new customer, and I entered my address online. Nothing happened. What should I do?
- What is a public safety power shutoff or PSPS event?
- How can I see what the cause was for an outage if it’s already been restored?
- How do I look for an outage if I don’t have a PG&E account?
- How can I get real-time updates during a PSPS event?
- What setting should my thermostat be on to help lower my bill?
- How do I make an appointment online to have PG&E relight or shut off my gas pilot light?
- What do I do if I smell gas?
- My business had a name change, how do I get it updated on my bill?
- Do you offer any rebates specific for businesses?
- What is on-bill financing?