PG&E Help Center

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• I reset my password, but I still can’t sign in. Why?
• Can I register an online account for someone else?
• Why are my winter bills higher than previous months?
• Where can I find and/or download a copy of my old bills?
• How do I make changes to my bank or credit or debit payment account?
• How do I know if I am eligible to receive financial assistance?
• What is a public safety power shutoff or PSPS event?
• How can I see what the cause was for an outage if it’s already been restored?
• Do I need a login to look for outage information?
• How do I look for an outage if I don’t have a PG&E account?
• How can I get real-time updates during a PSPS event?
• What setting should my thermostat be on to help lower my bill?
• My house or business needs to be fumigated. What does PG&E need to do?
• What do I do if I smell gas?