If you need to stop service for a deceased customer, please call us at 1-800-743-5000. Our Customer Service Representatives will be able to complete the request and provide any additional information you may need regarding the process.
Articles in this section
- How do I stop service?
- How do I stop service for a deceased customer?
- How do I stop service if I am moving out of a location that is sub-metered (master metered)?
- Do I have to end my service before my tenant can start service?
- Can there be a gap between stopping service and starting new service?
- Can my service dates overlap when I move?
- When will the power be turned off after I stop service?
- What fees are associated with stopping service?
- I moved out last week, can my stop date be back dated?
- I needed to start or stop my service before today, but it won’t let me enter a prior date online.