Why am I still being charged after I stopped service?

Final charges take about a week to process after your requested stop date. If you had your account set up to pay automatically through recurring payments, these final charges may be scheduled to pay on the bill due date. As a result, you may see a charge up to a month after you requested to stop service. Please review your final bill and confirm the service agreements show as "closed" on either the Electric or Gas details page. If you see the word "closed" next to the service agreement number, you can be sure this is the final charge.