If you have made a payment that you now need to cancel, you can do so by logging in to Your Account and accessing Bill and Payment history. Follow the visual guide below.
Steps to cancel a duplicate payment
1. Log in to Your Account
2. Select Bill & Payment History
3. Locate duplicate payment and select "Cancel"
Note: if you do not see the Cancel option OR you see both payments show "processed" you may need to contact your financial institution to cancel/refund a payment