If you have made a payment that you now need to cancel, you can do so by logging in to Your Account and accessing Bill and Payment history. Follow the visual guide below.
EXAMPLE: Your bill is $300.00. You forgot you had recurring payments set up so you made a manual payment. In this case, you would either see you have $600.00 dollars scheduled with a $300.00 balance (neither payment has posted yet) OR, illustrated below, you have a $300.00 payment scheduled with a $0.00 balance (one payment already processed).
Steps to cancel a duplicate payment
1. Log in to Your Account
2. Select Bill & Payment History
3. Locate duplicate payment and select "Cancel"
Note: if you do not see the Cancel option OR you see both payments show "processed" you may need to contact your financial institution to cancel/refund a payment