How do I clear my cache or cookies?

Clearing your cache and cookies is simple and can resolve many online accessiblity issues you may be encountering. We have included instructions for completing this task on the most popular web browsers below. If you use a browser not listed below, simply use your favorite search engine and search "How to clear my Cache on WEB BROWSER" for step-by-step instructions. 

Chrome

1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
7. Close all browser windows and retry.

Safari

1. Click on the Safari drop-down menu and select Preferences.
2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3. Select the Develop drop-down menu. Click Empty Cache.
   *Note: You may want to also clear your browser history.
4. Close all browser windows and retry.

Microsoft Edge

1. Click on the 3 dots in the upper right corner
2. Select settings
3. On the new window select privacy, search, and services
4. Go to clear browsing data section
5. Click on clear browsing data now
   1. Choose what to clear:
      • Time Range:  Select all time
      • Check all boxes EXCEPT browsing history and download history 
      • Click clear now
        Close Browser completely
6. Close all browser windows and retry. 

Firefox

1. Click the menu button and select Settings.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data.
4. Remove the check mark in front of Cookies and Site Data.
   • For more information about managing site data, see Manage local site storage settings.
5. With Cached Web Content check marked, click the Clear button.
6. Close all browser windows and retry. 

Internet Explorer

1. Open Internet Explorer.
2. In the upper-right corner of Internet Explorer, click the Tools icon, then select Internet options.
3. Click the Delete button in the Browsing history section.
4. Select only the options for Temporary Internet files and Cookies.
5. Click Delete.
6. Close all browser windows and retry.