Only single-family residential customers can change their electric rate schedules online. If you are on a multi-family rate schedule, call 1-800-743-5000; or, if you are on a non-residential schedule, call 1-800-468-4743.
In addition, there will be some residential customers that will not see the option to change their rate schedule based on their particular circumstance. Call 1-800-743-5000 to discuss rate change options with a Customer Service Representative.