Your phone number is being used for one or more of your PG&E alerts. Before you can delete the number from your account, you must go to Alert Settings and remove the number from any alert where it’s included. To do so, follow these steps:
- Sign in to Your Account.
- Select EDIT PROFILE & ALERTS (yellow button at the top of the page).
- Scroll down to Alert Settings. Check each alert that is “on.” If the alert includes the number you’d like to delete, set the alert to “off.” Or, delete the phone number from the alert if that option is available.
Return to Contact Information and delete the phone number from your account.