I need to recertify my CARE or FERA enrollment, but your website won’t let me. Why?

There are several reasons why you may not be able to recertify online, but the most common reason is that you are attempting to recertify too early (more than 60 days before your CARE or FERA enrollment expires) or too late (after your enrollment expiration date). If you are within 60 days of your enrollment expiration, and still cannot recertify online, call 1-800-743-5000 to resolve the issue.