If you would like to add, revise or delete your payment account information, follow these steps:
- Sign in to Your Account.
- Scroll to Payment Options.
- Select Manage Payment Accounts.
To Add Payment Accounts:
- Add a Bank Payment Account
- Select Checking or Savings Account button
- Enter a Nickname for the account (this can be any name you choose)
- Enter the Bank Routing Number
- Enter the Account Number
- Enter the Name on Account
- Select Add
- Select Confirm
- Add a Card Payment Account
- Select Credit or Debit Card button
- Enter Name on Card
- Enter Card Number
- Enter Expiration Date (Month/Year)
- Enter Security Code (3 digits on back of card)
- Enter Billing ZIP Code
- Enter a Nickname for the account (this can be any name you choose).
- Check the Legal Authorization and Agreement
- Select Add Card
To Delete Payment Accounts:
- Go to Existing Payment Accounts.
- Select the account from the Nickname dropdown menu.
- Select Delete Account.
NOTE: Deleting a payment account will cancel any associated scheduled or recurring payments.
If you are already signed up for recurring payments and would like to update or change your payment account, follow these steps:
- Sign in to Your Account.
- Scroll to Payment Options.
- Select Manage Recurring Payments.
- Select Edit Recurring Schedule.
To Revise Existing Payment Accounts:
Only the nicknames of payment accounts may be changed.
If any other payment account information needs to be updated (e.g., account number, routing number, name, card security code, etc.), you will need to delete the payment account and then add a new one by following the steps above.
Alert Notifications Setup: We recommend setting up an email or text message to be notified when your new bill is issued, when your payment is scheduled, and when your payment is processed or when a payment exception occurs. To set your notification preferences, please select Edit Profiles and Alerts from Your Account Dashboard.