I keep getting an error message that says an online account has already been created, but I don't remember doing this. What should I do?

Residential account numbers can be registered to one Username only and the main customer of record should be the one to create an online account. However, it is possible that your spouse, family member or roommate created an account on your behalf.

If you need assistance getting access to your online account, contact PG&E at 1-800-743-5000.