PG&E policy requires a deposit for new customers. However, PG&E does make exceptions to this policy based on the information available to us about your credit history.
- Residential Customers can usually have their deposit waived by following the steps outlined under In Lieu of Deposit.
- Small Business Customers can usually have their deposit waived by following the steps outlined under In Lieu of Deposit.
Residential customers will have their account reviewed 13 months from the date the deposit was paid in full and, if the account qualifies for a refund, interest is calculated on the deposit and both amounts are applied as a credit to your account.
If there is a balance on your account at that time, it will be deducted from this credit and any remaining credit will be applied to future bills.
An account will normally qualify for a refund of deposit if there have been no more than two "48 hour" notices in the last twelve months. A "48 hour" notice is a notices that your service will be turned off unless you pay your balance due within 48 hours.
If you do not qualify for a refund after 13 months, your account will be re-evaluated monthly, and when you do qualify your deposit will be credited as described above.