I’m a new non-residential customer, and when I tried starting my service online, I get a message telling me I have to pay a deposit. Why? What are my options to avoid paying a deposit? PG&E may require a deposit for non-residential customers. Small Business Customers can usually have their deposit waived by following the steps outlined under In Lieu of Deposit. Was this helpful? Related articles I am a non-residential customer, can I waive my deposit? When will my deposit be refunded? How do I start service as a residential customer? I’m new to this area and need to start service with PG&E. Can I do that online? How do I make changes to an existing payment arrangement?