I tried to sign in with One Time Access, but it’s saying my information is wrong. Why?

Make sure that the information you are entering is that of the main customer of record. If using your last name, residence zip code and the last four digits of your Social Security number, make sure the zip code you input is for the address where service is being supplied, not your mailing address. Also, your Social Security number may not be in our system. Contact a Customer Service Representative at 1-800-743-5000 to have your information updated.