Yes, stopping your PG&E residential service online is quick and easy. To stop service, you'll need to do the following:
- Sign in to Your Account. If you are not registered for Your Account, you may use the Visitor feature by selecting Visitor on the Sign In page.
- For the Visitor feature, enter your PG&E account number and the last four digits of your Social Security number OR your last name, zip code, and the last four digits of your Social Security number.
- Scroll down to Service Requests and select Start or Stop Service.
- If you have upcoming scheduled service requests, select Stop Service.
- Select Stop Service.
- Verify your stop service address.
- If the stop service address has gas only service, gas and electric services, or you are removing gas appliances, or cleaning with flammable solvents:
- Answer the safety questions for your stop service address.
- Select your appointment date and preferred time.
- If the stop service address has solar, electric only service, or you are not removing gas appliances, or cleaning with flammable solvents:
- Enter your stop service date.
- If the stop service address has gas only service, gas and electric services, or you are removing gas appliances, or cleaning with flammable solvents:
- Verify or change your email address, phone number, and mailing address. Your final bill will be mailed to this address.
- Review the confirmation page and select Submit to accept or select Back button to make changes.
- An email confirmation will sent to you once you click Submit.