If you are a new or former PG&E residential customer, and would like to schedule a date online to start service, simply do the following:
- Go to Start or Stop Service.
- (If you are a current PG&E residential customer, go to current the PG&E residential customer section below).
- Select New to PG&E.
- Select Residential.
- Enter your Name and Identification information.
- Enter the address where you want to start service and select the correct address from the drop-down menu.
- Enter your start date.
- If a deposit is required, your deposit can be waived by enrolling in In Lieu of Deposit.
- Select your preferred electric rate.
- To optionally enroll in the SmartRateTM program, select the SmartRateTM checkbox
- Provide your account details.
- If you optionally enrolled in the SmartRateTM program, provide your contact method(s) to receive SmartDayTM Alerts.
- To automatically pay your monthly bill online, set up Recurring Payments. You will set up once your account is verified.
- Review the confirmation page and select Submit to accept or select the Back button to make changes.
- Email confirmations will be sent to you once you click Submit.
- Complete your registration by verifying your account.
- If setting up Recurring Payments, after completing your registration, select Yes, Set Up Now and follow the Recurring Payment steps.
If you are a current PG&E residential customer:
- Go to Start or Stop Service.
- Select Existing Customer.
- Sign in to Your Account. If you are not registered for Your Account, you may use the Visitor feature by selecting Visitor on the Sign In page.
- For the Visitor feature, enter your PG&E account number and the last four digits of your Social Security number OR your last name, zip code, and the last four digits of your Social Security number.
- Scroll down to Service Requests and select Start or Stop Service.
- If you have upcoming scheduled service requests, select Add Another Address.
- Select Add Another Address to start service for a different address.
- Enter the address where you want to start service and select the correct address from the drop-down menu.
- Enter your start date.
- Select your preferred electric rate.
- To optionally enroll in the SmartRateTM program, select the SmartRateTM checkbox
- Verify your account details.
- If you optionally enrolled in the SmartRateTM program, provide your contact method(s) to receive SmartDayTM Alerts.
- To automatically pay your monthly bill online, set up Recurring Payments and provide your Recurring Payment information.
- Review the confirmation page and select Submit to accept or select the Back button to make changes.
- Email confirmations will be sent to you once you click Submit.