What are Recurring Payments? How do I enroll?

The Recurring Payment online feature allows bills to be paid automatically directly from a bank account or with a credit/debit card. You can schedule the payment to be made on the due date, or receipt date (when the bill comes out). You can also choose to set a max amount to be paid or pay the full amount due. 

To enroll, follow these steps:

1. Sign in to Your Account.
2. Scroll to Payment Options and select Set Up Recurring Payment.
3. Add a Payment Account, using either your bank account or credit/debit card. NOTE: Card payments are subject to a $1.35 convenience fee. 
   • To add a Card Payment Account:
     • Select Credit or Debit Card button
     • Enter Name on Card
     • Enter Card Number
     • Enter Expiration Date (Month/Year)
     • Enter Security Code (3 digits on back of card)
     • Enter Billing ZIP Code
     • Enter a Nickname for the account (this can be any name you choose)
     • Check the Legal Authorization and Agreement
     • Select Add Card
   • To add a Bank Payment Account:
     • Select Checking or Savings Account button
     • Enter a Nickname for the account (this can be any name you choose)
     • Enter the Bank Routing Number
     • Enter the Account Number
     • Enter the Name on Account
     • Select Add
     • Select Confirm
4. Select the account nickname you wish to use from the drop down option. 
5. Choose Pay Bill Upon Receipt OR Pay by Due Date.
6. Choose Pay up to a maximum of OR Pay full amount due.
7. Click Next
8. Review your choices. If everything is correct, click Submit. If you need to make a change, click Edit, make your change, and repeat this step to submit.

Your recurring payments will begin with your next billing statement. You’ll also be able to view your payment once recurring payments have been scheduled.

Alert Notifications Setup:  We recommend setting up an email or text message to be notified when your new bill is issued, when your payment is scheduled, and when your payment is processed or when a payment exception occurs.  To set your notification preferences, please select Edit Profiles and Alerts from Your Account Dashboard.

Solar Customers: Please be aware that your annual true-up will be deducted automatically if you are set up on Automatic Payments.  You can modify or cancel your automatic payments by logging into your account.