If you have made multiple payments in error or overpaid by mistake, the process to request a refund will depend on how your payment was made. For ACH payments, the funds will be held for 15 days before PG&E will return them. Alternatively, you are able to contact your financial institution to request they initiate a refund.
If you have made the payment online and it has not yet cleared through your financial institution, you may be able to cancel the payment by following the instructions listed in this article.
If you have closed your account and have a credit remaining after final charges are paid, your refund check will be issued automatically and mailed to the mailing address we have on file for you. Please be advised of the following:
- If you have any other accounts in the same name with current or past-due balances, the monies will be applied to those accounts prior to any actual refund.
- A check will be issued in the customer of record’s name(s) only.
- Please allow approximately two to three weeks for processing.
- Refund checks are valid for 90 days.
For all other scenarios, please call our Customer Service Department at 1-800-743-5000 to request a refund.