If you have made multiple payments in error or overpaid by mistake, please call our Customer Service Department at 1-800-743-5000 to request a refund. If you have closed your account and have a credit remaining after final charges are paid, your refund check will be issued automatically and mailed to the mailing address we have on file for you. Please be advised of the following:
- If you have any other accounts in the same name with current or past-due balances, the monies will be applied to those accounts prior to any actual refund.
- A check will be issued in the customer of record’s name(s) only.
- Please allow approximately two to three weeks for processing.
- Refund checks are valid for 90 days.