There may be a few reasons why your payment was rejected. The most common reason is an incorrect or inactive payment account was submitted and the financial institution did not recognize it as an accurate account.
Another reason may be due to a non-sufficient funds notification from your financial institution. If the payment was returned for non-sufficient funds, a processing fee will be applied to your account. PG&E does not have a policy to resubmit payments to financial institutions; however, the financial institutions and routing centers are able to resubmit a payment for processing at their discretion. If you require further assistance regarding this matter, please contact your financial institution.
If your payment was rejected, PG&E will not resubmit the payment. You will need to go online and make another payment or use one of our many payment options by visiting our Pay Your PG&E Statement page.