The energy system relies on power lines working together to provide electricity across cities, counties and regions. Through this system (or "grid"), distant areas may be connected by the same power lines. Therefore, when power must be shut off in an area experiencing high winds or other extreme weather conditions, customers who share the same power lines—even some distance away—will also have their power turned off. This is done for the safety of all communities and customers.
Articles in this section
- How can I see what the cause was for an outage if it’s already been restored?
- Do I need a login to look for outage information?
- How do I look for an outage if I don’t have a PG&E account?
- If power is shut off due to wildfire danger, is there a special plan for Medical Baseline customers?
- My power was shut off due to wildfire conditions. When will it be restored?
- I don’t live in a high fire-threat area. Why was my power shut off?
- How will I be notified if a Public Safety Power Shutoff becomes necessary?
- When I sign up for an outage update, will I get them in the middle of the night?
- I can’t find my address. How do I report an outage?
- How do I sign up for outage alerts?