We automatically notify customers (or send an "alert") before, during and after a Public Safety Power Shutoff. In fact, we notify customers regarding any outage, whether it’s due to planned maintenance, a storm or some other cause. We know how important electricity is to our customers, and if your power will not be available, we want you to know.
These notifications are part of our regular customer service. Therefore, you do not sign up for a special "wildfire alert," but you should make sure we have your up-to-date contact information. If we have your current phone number and email address, we will do all we can to reach you in advance of an outage, and also send regular updates regarding power restoration.
Update your contact information through your PG&E online account or call 1-866-743-6589 during normal business hours. We’ll alert you through automated calls, texts and emails, when possible.