If we need to turn off an electric line for safety, ALL customers who receive power from that line would be affected. Emergency facilities such as hospitals and fire and police stations typically use generators to remain open.
A Public Safety Power Shutoff could last for several days. If you rely on electric or battery-dependent medical technologies such as breathing machines, a power wheelchair or scooter, and home oxygen or dialysis, it is critical that you have a plan in place for an extended power outage.
Be ready to act if you are notified by PG&E that a shutoff is imminent. Keep emergency phone numbers handy and know of a backup location you can go to, if necessary. Check with local authorities regarding available resources.
Please know that we will make every effort to notify you of a shutoff before it occurs:
- If we don't speak to you or a family member directly, or receive confirmation of the email or text we send, we will follow up with a phone call.
- If a phone call is not successful, we will attempt to notify you in person at your address.
For more information, call 1-800-743-5000.