How do I cut a tree with a wire running through it?

It is the property owners' responsibility to maintain trees near a service drop (the line from the pole to the building).  We can have a technician disconnect the wire from the building and roll it back to the pole, for work to be done by the property owner or your contractor.  In most situations, you do not need to be present for service to be disconnected or reconnected.  The service disconnection will be temporary, and service will be restored the same or next day (depending on time work is completed).  Call us at 1-800-743-5000 to schedule a future appointment.