Do you have an online chat? PG&E does not currently have an online chat feature. SUBMIT FEEDBACK Related articles My service has been shut off. How do I get it restarted online? I no longer have the email address I used to set up my online account and now I forgot my password. What can I do? If my payment arrangement breaks, can I ask for another one? When creating or changing a password for my account, are there any requirements? How do I know if an email alert is really from PG&E?