You must renew your CARE Program enrollment every two years (or four years if you are on a fixed income). PG&E sends a renewal application three months before your discount expires. You can then reapply for the CARE Program if you still qualify under the current program guidelines using the same enrollment methods as previously described.
You can upload your income documentation online by logging into Your Account. Once logged in, a red alerts banner will appear across the top; click "Show More" to open additional alerts. If income verification is required, you will see a message requesting you to submit the documents. Follow the steps through the link to complete your income verification.