If you pay more during your first year on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan than you would have on your previous Tiered Rate Plan, you will receive a bill credit for the difference at the end of 12 months.
If you decide you are not satisfied with this rate plan, you can switch to another rate plan at any time. Bill Protection will still apply for the time that you were on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan.
Bill Protection is provided during your first 12 months on Time-of-Use (Peak Pricing 4–9 p.m. Every Day). You do not have to take any action to receive it.
Customers who start or transfer service on or after October 1, 2020 are not eligible for Bill Protection.
For more information visit our Risk-Free Bill Protection for Time-of-Use (E-TOU-C) Customers page.