During each bill period, we will calculate the cost difference between the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan and your previous Tiered Rate Plan. At the end of your Bill Protection period, if you pay more on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan, we will credit the cumulative cost difference on your energy statement.
Each month, you can check whether you have saved or spent more on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan. We recommend that you stay on the rate plan for the full 12 months to determine if this is the right rate plan for your household, as prices on the Time-of-Use (Peak Pricing 4–9 p.m. Every Day) rate plan are lower during cooler months (October-May) and higher during warmer months (June-September).
Customers who start or transfer service on or after October 1, 2020 are not eligible for Bill Protection.
For more information visit our Risk-Free Bill Protection for Time-of-Use (E-TOU-C) Customers page.