If I change my rate, will I still have Bill Protection from when I was on the Time of Use (TOU) rate?

Yes, your Bill Protection will be applied to the time you were enrolled in the Time-of-Use Peak Pricing 4 p.m. - 9 p.m. Everyday (E-TOU-C) rate up to a maximum of 12-months. 

Customers who start or transfer service on or after October 1, 2020 are not eligible for Bill Protection.

For more information on Bill Protection, visit our Risk-Free Bill Protection for Time-of-Use (E-TOU-C) Customers page.