Bill delays can be a result of a variety of situations including delays with the postal service.
We recommend creating an online account so you can see your bills as soon as they are ready to view. You can sign up for an online account by visiting our Manage Your Account Online page.
If you have not received your paper bill at a time you normally receive it, you may be enrolled in our paperless billing option.
To view your bill, log into Your Account and select the View Current Bill link.
To unenroll from paperless billing, while logged into Your Account:
- Click the Edit Profile & Alerts box in the top right.
- Scroll down to the bottom of the screen and click on the alert that says Go Paperless.
- Here you can turn on or off the option for paperless billing.
Other reasons for a delayed bill statement could be due to a recent rate plan change, solar system or battery storage system being approved, or a network connection failure. Another reason your bill may seem higher than usual is because we have included charges from past billing periods, not just the charges from your current billing period. However, for our residential customers, when we resume billing, we will only back-bill for up to three months plus current charges. We do not include late charges or interest.
If your bill is not available online and you have not received it in the mail, call our Customer Service Department at 1-800-743-5000 and a Customer Service Representative can research the likely reason for the delay.