The email address assigned to your account may be an old email address or may have been entered incorrectly. If you know that the email address on your account is accurate and you did not receive an email when you tried to reset your account password, please check your SPAM or JUNK email box as the email may have been sent there. You might need to disable an incognito blocker if your domain defaults to it.
If you continue having issues resetting your password successfully, please contact our Customer Service Department and a Customer Service Representative will be happy to assist you.
Here is the contact phone numbers for our Customer Service Department:
Residential Customer Service Center: 1-800-743-5000
Monday – Friday; 7 a.m. – 7 p.m.
Saturday; 8 a.m. – 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center: 1-800-468-4743
Monday – Friday; 7 a.m. – 6 p.m.
Agricultural Customer Service Center: 1-877-311-3276
Monday – Friday; 7 a.m. – 6 p.m.
Solar Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m