Please be aware that the answer to your security question is case sensitive. If you completely forgot the answer to your security question, please contact our Customer Service Department and a Customer Service Representative will be happy to assist you.
Here is the contact phone numbers for our Customer Service Department:
Residential Customer Service Center: 1-800-743-5000
Monday – Friday; 7 a.m. – 7 p.m.
Saturday; 8 a.m. – 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
Spanish 1-800-660-6789
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center: 1-800-468-4743
Monday – Friday; 7 a.m. – 6 p.m.
Agricultural Customer Service Center: 1-877-311-3276
Monday – Friday; 7 a.m. – 6 p.m.
Solar Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.