If you are receiving an error message stating “There is a problem with your account.” it could be based on a characteristic of your account (Solar, payment restrictions, business transaction, etc.) that is currently preventing you from the ability to self-serve online.
We understand it is an inconvenience, but your account requires manual assistance to ensure the action you are requesting is done accurately. Please contact one of the following Customer Service numbers below and a Customer Service Representative will be happy to assist you in completing your request.
Residential Customer Service Center: 1-800-743-5000
Monday – Friday; 7 a.m. – 7 p.m.
Saturday; 8 a.m. – 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center: 1-800-468-4743
Monday – Friday; 7 a.m. – 6 p.m.
Agricultural Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.
Solar Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.