The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction. If you continue to get the same message, clearing your cookies and browsing history may resolve the issue. If the site is down for maintenance, you may have to wait a little while before attempting a second time.
We understand it is an inconvenience and if you cannot wait for the system to be available and you have already attempted to clear your cookies and browsing history with no success, please contact one of the following Customer Service numbers below and a Customer Service Representative will be happy to assist you in completing your request. Please note, representatives are not able to remove the error message, but may be able to provide the information you are needing.
Residential Customer Service Center: 1-800-743-5000
Monday – Friday; 7 a.m. – 7 p.m.
Saturday; 8 a.m. – 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center: 1-800-468-4743
Monday – Friday; 7 a.m. – 6 p.m.
Agricultural Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.
Solar Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.