If you no longer have the email address you used when you first set up your online account and you forgot your password, please contact our Customer Service Department. One of our Customer Service Representatives can help you reset your account so you will be able to register using your new email address.
Here is the contact phone numbers for our Customer Service Department:
Residential Customer Service Center: 1-800-743-5000
Monday through Friday, 7:00 am - 7:00 pm or Saturday 8:00 am - 5:00 pm.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
TTD/TTY: 7-1-1 (California Relay Service)
Business Customer Service Center: 1-800-468-4743
Monday – Friday; 7 a.m. – 6 p.m.
Agricultural Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.
Solar Customer Service Center: 1-877-743-4112
Monday – Friday; 7 a.m. – 6 p.m.