If your gas appliance will not shut off, try to turn off the gas valve at the appliance or turn the house gas valve off.
After you shut off the gas valve or if you are unable to shut off the gas valve, contact PG&E at 1-800-743-5000. One of our Customer Service representatives will ask you a few questions and if necessary, send someone to make the situation safe.
If at any point you smell gas, please evacuate the area and contact PG&E immediately.
For an immediate response, please do not attempt to report a suspected gas leak on social media or by email.
Visit our Gas Safety page for more information on gas appliance safety.