PG&E only sends emails regarding service and information that you have authorized. In addition, according to the Federal CAN-SPAM Act, PG&E provides three basic types of compliance in emails:
Message identification. Email is clearly marked to show that it is from PG&E or Pacific Gas & Electric Company.
Consumer opt-out. When appropriate, emails include an Unsubscribe link at the bottom. PG&E may email emergency and safety notifications, and other important account information. You cannot opt out of these emails.
Sender identification. Each email includes a valid physical address.
Note: If you receive a phone call from someone claiming to be PG&E, do not rely on the accuracy of information provided to you as proof that a phone call or email is legitimate and from PG&E. Scammers may have information that appears accurate (balance amount, bill due date, your address, etc.) that make the communication appear that is it is from PG&E. Visit our Ways To Pay page at www.pge.com/waystopay for how to properly send your PG&E payment.