Does my landlord have to stop service before I can start service? No. If you are moving into a new location, starting service will automatically stop your landlord’s service. To start service online, visit our Start or Stop Service page and follow the prompts. Was this helpful? Related articles Do I have to end my service before my tenant can start service? Can there be a gap between stopping service and starting new service? I’m a new customer, and I entered my address online. Nothing happened. What should I do? When will the power be turned off after I stop service? Can I add another address to my account without stopping service at my current location?