Vulnerable Customer status remains on your PG&E account for 90 days. If you believe that you or your household member’s illness or condition will extend beyond 90 days, you must complete the Vulnerable Customer Application to request a one-year extension.
Visit our PG&E Vulnerable Customer Program page for more information including the application to apply for this program and financial assistance programs.
If you are reliant on power for medical needs, you may qualify for our Medical Baseline Program.