Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. Our representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.
Visit our PG&E Vulnerable Customer Program page for more information including the application to apply for this program and financial assistance programs.