Weather forecasts can change, shifting the shutoff timing or number of affected customers. PG&E will notify customers if they were projected to be impacted by a PSPS event and now due to a change in circumstances they will no longer be impacted.
PG&E will use the following phone number, email address and text address when notifying customers of a Public Safety Power Shutoff (PSPS) event:
- Phone number: 1-800-743-5002
- Text number: 568-34
- Email Address: PGECustomerService@email-pge.com
For additional information, visit our PSPS Updates page which is updated regularly as to whether your address or county will be impacted.
You can also visit our PSPS Updates and Alerts page for links to our social media accounts, and links to ways that both account and non-account holders can stay up-to-date on PSPS notifications.