The most common reason customers receive another person's bill is that it is the previous resident’s final bill. Not all customers provide PG&E with their forwarding mailing address so we will send the invoice to that resident’s last known address.
Like other postal mail situations, it could simply be a mistake in delivery and may belong to a neighbor or someone with a similar service address.
In rare situations, some customers may not have completed their start of service when they moved to a new address, and services for the new address may still be in the previous resident’s name. If you want to confirm your service, visit us online or call 1-800-743-5000.
Please do not open another customers bill.