This means that the last payment you made using your bank account was rejected.
There may be a few reasons why your payment was declined. The most common cause is an incorrect or inactive payment account was submitted, and the financial institution did not recognize it as an accurate account. Another reason may be due to a non-sufficient funds notification from your financial institution.
If one payment is rejected, the system will not allow you to make a payment with a bank account for 30 business days. However, you are still able to make a payment with a credit or debit card. Once 30 business days have been reached, you will be able to resume payments using a bank account.
If more than one payment is rejected in a 12 month time period, you will not be able to make a payment using a bank account for one year from the last declined payment. Once that time has passed, you will be able to resume payments using a bank account.