if you wish to resume bundled services with PG&E, you should first contact the Core Transport Agent (CTA) to terminate services with them. PG&E is unable to cancel a contract or guarantee that the CTA will cancel. Check your bill for the correct contact information for your CTA. Once the CTA cancels your contract, you will automatically come back to PG&E as a bundled customer, no further action is required.
If you have reached out to your CTA and are unsatisfied with the CTA's resolution:
- Contact the Consumer Affairs Branch of the California Public Utilities Commission (CPUC): 1-800-649-7570
- or Log a complaint online with the CPUC at: http://www.cpuc.ca.gov/complaints/
Visit our Core Gas Aggregation Program page for more answers to your Core Transport Agent (CTA) questions.