As part of the PG&E's ongoing efforts to help customers manage their bills, PG&E will auto-enroll eligible customers in new extended payment arrangements beginning September 2021, to coincide with the potential ending of the disconnection moratorium.
- These payment arrangements are for residential and small business customers
- Customers will automatically be enrolled on their September bill for those that are eligible
- The payment arrangement amount will be calculated based on customer’s past due debt
- If there is an agency pledge, that amount will be subtracted from the payment arrangement amount.
- Residential Customers:
- Payment arrangements are averaged over 24 installments
- Residential customers can miss up to 2 payments.
- On the 3rd missed payment, the Payment arrangement is broken, and the customer is unenrolled
- Small Business Customers:
- Monthly payment installments are calculated based on no more than 10% of your average bill over the past 24 months.
- DAC (Disadvantaged Communities) Monthly payment installments are calculated based on no more than 5% of your average bill over the last 24 months.
- NOTE: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity
- DAC (Disadvantaged Communities) Monthly payment installments are calculated based on no more than 5% of your average bill over the last 24 months.
- Small Business customers can miss no more than one payment plan installment within a 12-month period or they are unenrolled from the plan.
- Monthly payment installments are calculated based on no more than 10% of your average bill over the past 24 months.
For more information, visit PG&E COVID Relief Payment Plan, or log in to your PG&E account to view payment plan details.