Service connection time varies depending on the complexity of your project and the number of projects we have in progress. Please talk with your PG&E assigned representative for information about your specific project. Your PG&E representative is assigned within 5 business days of submitting your new project application and will contact the application representative.
If you still haven't heard from your representative after 5 business days, contact the Building and Renovation Service Center Monday through Friday, 7:00 am to 6:00 pm at 1-877-743-7782.