Service connection time varies depending on the complexity of your project and the number of projects we have in progress. Please talk with your PG&E assigned representative for information about your specific project. Your PG&E representative is assigned within five business days of submitting your new project application and will contact the application representative.
If you still haven't heard from your representative after five business days, contact the Building and Renovation Service Center Monday through Friday, 7:00 a.m. to 6:00 p.m. at 1-877-743-7782.