For General Inquiries:
No, PG&E cannot provide any account information (i.e., account number, customer name, last 4 digits of the social security number, account balance, etc.) to any party other than the customer of record .
- If someone you care for can’t always keep up with bills, help see that their PG&E service remains uninterrupted. Take advantage of our Third-Party Notification Service.
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Please visit Access brochures and forms for more information on 3rd party release authorization.
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For Emergencies:
Yes, if there is an emergency or hazardous situation (i.e., gas leak, down power line, etc.), please call
1-800-743-5000 24 hours a day, seven days a week, to report.