For General Inquiries:
No, PG&E cannot provide any account information (i.e., account number, customer name, last 4 digits of the social security number, account balance, etc.) to any party other than the customer of record .
- If someone you care for can’t always keep up with bills, help see that their PG&E service remains uninterrupted. Take advantage of our Third-Party Notification Service.
Please visit Access brochures and forms for more information on 3rd party release authorization.
Yes, if there is an emergency or hazardous situation (i.e., gas leak, down power line, etc.), please call
1-800-743-5000 24 hours a day, seven days a week, to report.