Although we continuously send more than 99 percent of bills out on time, delays can occur due to a technical issue or an update to certain systems. In these cases, your bill will be delayed. When this happens, PG&E works to identify the cause of the delay, resolve the problem, and then send out your bill.
NOTE: If you have not received your paper bill at a time you normally receive it, you may be enrolled in our paperless billing option. To view your bill, log into Your Account and select the View Current Bill link.
If your bill is not available online and you have not received it in the mail, you do not need to take any action at this time and we will not interrupt your service while we address the cause of the delay.
For more information about our bill assistance programs, visit Find help to pay your bill or save energy or call 1-800-743-5000 to spread your payments over time or apply for financial assistance.