In some instances, customers may experience what is called a delayed bill. A delayed bill may be only for a portion of your charges, so you may not have noticed you were not being charged for all of your usage. An example of this is a third-party company not submitting their charges to PG&E. PG&E will still send out a bill for our portion of your charges but when the third party catches up, you will have multiple months of their charges you need to pay.
A similar issue can occur with one commodity. For instance, we continue to charge electric usage but there is a delay in your gas charges. If the error is PG&E's fault, when we resume billing for our residential customers, we will only back-bill for up to three months plus current charges. We do not include late charges or interest.
We are committed to working with you to provide a reasonable time to pay your balance. If you need help paying your bill, please visit Find help to pay your bill or save energy or call us at 1-800-743-5000 to spread your payments over time or apply for financial assistance.