If you haven’t received a bill for a few months, one reason your bill may seem higher than usual is because we have included charges from past billing periods, not just the charges from your current billing period. However, for our residential customers, when we resume billing, we will only back-bill for up to three months plus current charges. We do not include late charges or interest.
We are committed to working with you to provide a reasonable time to pay your balance. If you need help paying your bill, please visit Find help to pay your bill or save energy or call us at 1-800-743-5000 to spread your payments over time or apply for financial assistance.