Service Requests
FAQs-Start/Stop/Transfer
- Do I need to be home to transfer my service?
- Do I need to be home to start or stop my service?
- What fees are associated with transferring service?
- Can I start service on one day, but end my current service on a different day?
- What is Utility Home Connection?
- I’m a residential PG&E customer who is moving to another residential location that has PG&E service. Can I do that online?
Start
- I don’t have a social security number; how do I start service?
- How do I start service as a residential customer?
- My mobile home park just installed individual meters. How do I start service online?
- Why can't I find my address to start service online?
- How do I start service if I am moving into a location that is sub-metered (master metered)?
- Can I add another address to my account without stopping service at my current location?
Alternative Energy Providers (Energy Choice)
- What are some utilities outside of PG&E service area?
- What are the other gas utilities within PG&E service area?
- What are the other electric utilities within PG&E service area?
- If I purchase gas from a CTA, are there any extra PG&E charges or fees I should know about?
- I am a CTA customer; will I continue to receive a monthly bill from PG&E?
- How does Core Gas Aggregation service work?
General Appointments
- Why did I receive an orange notice door hanger?
- Can you paint my rusty gas meter?
- Do I need to wear a mask if PG&E is coming to my property?
- How do I get my gas service turned back on after fumigation is complete?
- Does my electric service need to be turned off for fumigation?
- My house or business needs to be fumigated. What does PG&E need to do?
Stop
- How do I stop service?
- How do I stop service for a deceased customer?
- How do I stop service if I am moving out of a location that is sub-metered (master metered)?
- Do I have to end my service before my tenant can start service?
- Can there be a gap between stopping service and starting new service?
- Can my service dates overlap when I move?
FAQs - Pilot Light Appointments
- How do I make an appointment online to have PG&E relight or shut off my gas pilot light?
- Which appliances use gas?
- Can I get an appointment for a pilot relight any sooner?
- Does PG&E offer safety check or a pilot relight for sub-metered tenants?
- My pilot light is fine, but I need a furnace inspection, do you do that?
- Is there a cost to come out and check my heater or water heater?